Human-in-the-loop
Vague jewelry descriptions pause for clarification. We do not guess a 10-digit HTS to look fast.
The Perrotta Difference
Legacy brokers sell headcount. We sell a faster file.
The house already has a design studio, a workshop, and a retail calendar. It should not also be funding a customs department that still re-types invoices. This is the operating picture we built instead.
Get a Free Entry Audit See the dashboardWritten by a broker who has sat on the importer’s side of the table.
Chapter 1 · The problem
The bill is large because the process is 1998.
A legacy brokerage is a pyramid of coordinators forwarding PDFs into a desktop that nobody outside the firm can see. Status is a Thursday email. Landed cost is a surprise. PGA holds arrive as lore, not as alerts.
For a maison, that is not “full service.” It is latency with a letterhead. For a DTC brand shipping weekly, it is a second operations team you never hired.
Chapter 2 · The journey
Five years inside the jewelry house.
Christian Perrotta ran logistics for LAGOS in Philadelphia: high-karat lots, diamond packets, trunk-show freight, and the particular politics of a Friday Kimberley gap. The lesson was not “AI will replace the broker.” It was that the broker should never be the bottleneck.
Classification still needs a licensed human. Data entry, status theater, and mystery fees do not. This desk treats the commercial invoice as the system of record and the dashboard as the client relationship.
Chapter 3 · The desk
Lean is not cheap. It is exact.
| Motion | Legacy desk | Perrotta |
|---|---|---|
| Invoice intake | Re-keyed into a desktop by a coordinator | Extracted from the file; broker reviews the split |
| Landed cost | Quoted after the entry, often on the invoice | Live on the customer dashboard as the 7501 is built |
| PGA / CITES / Kimberley | Discovered when CBP or FWS already has the crate | Blocked from transmission until the vault is complete |
| Fees | Entry + ABI + “docs” + disbursements | Flat. The number you approved is the number you pay |
| Who signs | A license somewhere in the building | A CHB who has already cleared your category |
What we keep
Technology is the desk. The license is the product.
We will not pretend a model can take 19 U.S.C. § 1592 risk. Perrotta is AI-backed and broker-signed. That is the entire point.
One operating picture
JFK jewelry, EWR watches, and PHL leather sit in the same vault. Your ops team sees what we see.
We take files we can defend
If we cannot answer the file, we will not take the file.
Climax
Bring one messy invoice.
The audit is free because we would rather show the desk than describe it.