Human-in-the-loop
Vague material compositions or missing fiber percentages pause for clarification. We do not guess a 10-digit HTS to look fast.
The Perrotta Difference
Legacy brokers sell headcount. We sell a faster file.
Your brand already has a supply chain, a product roadmap, and a retail calendar. You should not also be funding a bloated customs department that still manually re-types invoices. This is the operating picture we built instead.
Get a Free Entry Audit See the dashboardWritten by a broker who has sat on the importer’s side of the table.
Chapter 1 · The problem
The bill is large because the process is 1998.
A legacy brokerage is a pyramid of coordinators forwarding PDFs into a desktop that nobody outside the firm can see. Status is a Thursday email. Landed cost is a surprise. PGA holds arrive as lore, not as alerts.
For a high-end brand, that is not “full service.” It is latency with a letterhead. For a DTC operator importing weekly volume, it is a second operations team you never hired.
Chapter 2 · The journey
Built from the importer’s side of the desk.
Christian Perrotta ran logistics for LAGOS in Philadelphia: high-value international shipments, complex multi-line commercial invoices, and the particular politics of a Friday port hold. The lesson was not “AI will replace the broker.” It was that the broker should never be the bottleneck.
Classification still needs a licensed human. Data entry, status theater, and mystery fees do not. This desk treats the commercial invoice as the system of record and the dashboard as the client relationship.
Chapter 3 · The desk
Lean is not cheap. It is exact.
| Motion | Legacy desk | Perrotta |
|---|---|---|
| Invoice intake | Re-keyed into a desktop by a coordinator | Extracted from the file; broker reviews the split |
| Landed cost | Quoted after the entry, often on the invoice | Live on the customer dashboard as the 7501 is built |
| PGA / FWS / FDA / EPA | Discovered when CBP or FWS already has the crate | Blocked from transmission until the vault is complete |
| Fees | Entry + ABI + “docs” + disbursements | Flat. The number you approved is the number you pay |
| Who signs | A license somewhere in the building | A CHB who has already cleared your category |
What we keep
Technology is the desk. The license is the product.
We will not pretend a model can take 19 U.S.C. § 1592 risk. Perrotta is AI-backed and broker-signed. That is the entire point.
One operating picture
JFK luxury lots, EWR tech components, and PHL DTC volume sit in the same vault. Your ops team sees what we see.
We take files we can defend
If we cannot answer the file, we will not take the file.
Climax
Bring one messy invoice.
The audit is free because we would rather show the desk than describe it.